Frequently Asked Questions
The Basics
Why should we go with eHungry instead of one of those other services?
Because of our good-looks, charming personality and of course, commitment to our restaurants. We've been doing this for over 10 years and are constantly working to make the best online ordering experience there is at the lowest cost. Check out our comparison page for more details. We also pride ourselves on 99.9+% uptime and are always open to new ideas from our restaurants. Plus, did we mention, we're good-looking?
How long does it take to get up and running?
Typically 2 - 5 business days depending on the complexity of your menu and how quickly you answer any questions we have. Although if it's urgent, just let us know -- we've got a pretty fast turnaround, especially if you send coffee.
Can eHungry set up my menu for me?
Yes, definitely! And there's no cost. Just email it over to us at: support@ehungry.com
Are there any limits? For example menu items, customers, orders, etc.
Nope! Add as many menu items as you want; accept as many orders as your restaurant can fill; make lots and lots of customers happy.
Do you guys deliver the food for us?
No. We provide the online ordering system so your customers can place the orders for your restaurant. Just like a phone order, how you fill them is up to you. So if you offer delivery yourself or through a 3rd party service, great. If not, no problem, you can always just use the system for pickup orders (or dine in or catering or curbside, etc.)
Trial and subscription
How does the 30-day free trial work?
Try it out for 30 days and see how it works for your restaurant. If you cancel within 30 days of signing up, you won't be charged a thing. If you cancel after 30 days, you'll just be charged for any orders after that date.
Do you annoy and pester me if I try to cancel?
Nope. You can cancel online without ever talking to another human. Just click two buttons in your account and it's done. We'll be sad to see you go but we won't bother you or try to guilt you into staying like your cable company.
Do I have to sign a long-term contract that locks me in for a year or more?
Nope. eHungry is a pay-as-you-go service. There are no long-term contracts or commitments. You simply pay month-to-month. If you cancel, you'll be billed for the current month's usage, but you won't be billed again.
Fees
How much does eHungry cost?
1.9% per order. There are no other fees from us (note: if you choose to integrate with some 3rd party services such as payment providers or apps, then they may have their own fees.)
How does the per order fee work?
Let's say you had $1,000 in online orders in a month. We would charge your credit card on file $19 at the end of the month ($1000 x 1.9%). That's it! Pretty simple. Which is a lot less than many of our competitors who will charge a heck of a lot more for that same order.
Can I pass the fee onto my customers?
Yes, you can add a "convenience fee" (or whatever you'd like to call it) of any percentage or dollar amount onto your orders to offset eHungry's fee if you'd like.
In what currency does eHungry charge its fees? (For restaurants outside the US)
Our fees are charged in US dollars. If your restaurant is outside of the United States, your actual % may be different due to the exchange rate. Please note: The exchange rate is handled at the time of billing by your credit card, and your credit card may charge additional fees. We also don't include any applicable taxes in our prices so if your locality requires it, any taxes will need to be paid by you.
Are there fees for the apps?
We don't charge any fees to build your online ordering apps, however, Apple and Google require that you have your own developer accounts which cost $99/year and $25 respectively. So if you want an iPhone or Android app (of course, it's optional), you will need to signup and pay for developer accounts separately. Then you can add us to the account to submit your app for you.
How do I get paid by customers?
You can either accept payment at time of pickup/delivery or use an online payment provider and accept credit cards online. With either option, customers are paying you directly (eHungry does not touch your customer's money). For online payment processing, we integrate with over 70+ payment providers including Authorize.Net, First Data, Heartland, PayPal, Square, Worldpay & many more. So you can sign up for an account with any of those and then enter in a few pieces of information into your eHungry dashboard and then the payment process is seamless for your customers.
Are credit card fees included in eHungry’s pricing?
No. We don't require that you use a payment processor and each provider has their own set fees. So if you choose to process credit cards online then there would be the typical fees from the processor you use. Otherwise, you can always handle payment at the time of pickup or delivery just like a phone-in order. That said, we do integrate with over 70 payment providers so the odds are we can work with your existing merchant provider so you can take the payments online.
Order and menu management
Can I add photos of my menu items?
Yes, we highly recommend it! Adding photos will typically increase your order size. Of course, it's not the size of the order that matters, it's how you use it. Just kidding, it's the size.
How does my restaurant receive orders?
You can receive orders via email, fax, web, tablet, app, text message, HP ePrint, direct to printer (thermal, impact, laser, inkjet, etc.), Star Micronics, or Square POS. You can pick multiple methods too. Or we can deliver them by hand, but we do require you pay for our first-class flight.
How do I send orders directly to my printer?
There are two ways to receive orders by printer: The first option is to download our Orders app for iOS or Android and use a Star Micronics printer. You connect the app to the printer and the orders will automatically print out. The second option is to download and install our "eHungry Order Monitor" program on your computer (Windows 7 / 8 / 10) at your restaurant. After installing it, you just set what printer(s) you want orders sent to (it works with inkjet, laser and thermal printers). Then the program communicates directly with our servers and anytime an order comes in, it will print automatically to your printer(s).
What if my fax machine / computer / thermal printer isn’t where my staff would see the order come in?
No problem. We offer automated phone calls and/or SMS text message notifications to alert your staff of new orders.
Features
What if I have multiple locations?
Not a problem at all -- we have tools for multiple locations and franchises that make it easy to setup and manage all of your stores. Just give us a shout and we'll be glad to assist.
What countries does eHungry work in?
We currently offer service in the US, Canada and Puerto Rico. We're looking to expand into more countries soon.
Can I use my own domain name or sub domain?
Yes. You could use a full domain like www.your-restaurant.com (if you plan on using your online ordering site as your main site) or a sub-domain like order.your-restaurant.com (if you already have a website and plan to link to your online ordering site).
Can I create coupons, specials or discounts for my customers?
Yes. You can create pretty much any type of coupon, special or discount you want -- $ off, % off, free items, etc. Plus you can add restrictions such as having to purchase certain items or meet certain requirements in order to use them.
Can you integrate with Point of Sale systems?
Currently we integrate with Square POS and expect to add more POS systems in the future.
Support
What if I want to give you guys a call?
Phones are so 1999. Email us at support@ehungry.com or text us at 704-755-3555. Trust us, we're fast at responding. Or you can always schedule a call to answer any questions or give you a demo, but do we get off topic very easily (we don't get outside much).
What if I have more questions or need support?
Visit our Help Center or email us at support@ehungry.com and we'd be glad to assist!
Didn't see your question here? Email us at support@ehungry.com and we'll happily give you an answer (or make one up that sounds good). Or if you really, really, really want to talk to somebody on the phone, you can schedule a call with us.